Telehealth Psychology Services | The Personnel Group

Bringing Care & Support Services to You Through Telehealth

At The Personnel Group, we understand that accessing quality healthcare can sometimes be challenging due to various constraints. Telehealth is a compassionate solution that brings healthcare services directly to you, wherever you are.

By utilising secure communication technologies, telehealth allows you to connect with our dedicated health professionals through video calls or phone consultations. This means you can receive online allied health services from the comfort and privacy of your own space, eliminating the need for travel and accommodating your schedule.

Our telehealth services are designed to be as personal and effective as in-person visits, ensuring you feel heard, supported, and empowered on your journey to well-being.

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Telehealth Services Include:

Psychology Services

Through secure video or phone consultations, our psychologists provide a safe and confidential space to explore your thoughts and feelings. Our telehealth psychology services include:

Individual Therapy
Parenting and Family Support
Behavioural Interventions
Relationship Counselling

Positive Behaviour Support

Challenging behaviours can impact daily life, but with our telehealth Positive Behaviour Support services, help is just a call away. Our specialists work closely with you through online consultations to:

Assess behaviours remotely
Create individualised support plans
Provide virtual training and coaching
Deliver individual support

Occupational Therapy

Our online occupational therapy and pediatric occupational therapy services support individuals of all ages in developing essential skills for daily living. Through virtual consultations, our therapists can help with:

Skill Development
Social Skills Training
Sensory and Emotional Regulation
Comprehensive Assessments

Our goal is to ensure you receive the care you need, wherever you are.

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Frequently Asked Questions

Telehealth makes it easier for you to access the support you need, no matter where you are. Some of the key benefits include:

Convenience & Accessibility – Get professional support from the comfort of your home, without the need to travel
Continuation of Care – Regardless of your location, even if you move.
Cost & Time Savings – Save on travel expenses and minimise time away from work or daily responsibilities.
Comfort & Privacy – Speak with a caring professional in a safe, familiar environment where you feel most at ease.

Our telehealth services are available to anyone in need of professional support. In Australia, if you’re 17 years or older, you can access telehealth consultations independently. If you’re under 17, you’re still welcome to use our service, but a parent or guardian must provide consent and be present during the consultation. We’re here to make support more accessible, so no matter your situation, we’ll do our best to help you get the care you need.

Preparing for your telehealth session ensures you get the most out of your consultation. About 15 minutes before your appointment, check that your device is ready, your internet connection is stable, and your camera and microphone are working. Choose a quiet, well-lit space where you feel comfortable and free from distractions.

Speak clearly and look at the camera to maintain good eye contact. It might also help to keep a pen and paper handy in case you need to write down anything from the session.

If you have any questions or need assistance during your session, don’t hesitate to ask—we’re here to support you every step of the way.

Your privacy is our priority. Telehealth appointments are just as confidential as in-person consultations, with both you and your health professional in a private setting. Secure measures are in place to protect your information and ensure a safe, confidential experience. If it makes you feel more comfortable, you’re welcome to have a trusted family member or friend with you for support during your session. Your well-being matters, and we’re here to make sure you feel safe and supported every step of the way.

If you’re having a video consultation, you’ll need a device with a camera (such as a smartphone, tablet, or computer) and a stable internet connection. If you’re having a phone consultation, all you need is a phone. We’ll guide you through the process to make sure everything runs smoothly.