Employee Assistance Program
Employee assistance Program
Real Support for Your People, When They Need It Most
Work is better when people feel supported. The Personnel Group’s Employee Assistance Program (EAP) gives employees and their families access to confidential, professional counselling and mental health support at no cost to them. We’re here to help your people work through life’s challenges so they can feel supported at work, at home, and in everyday life.
What Is Employee Assistance Program?
The Employee Assistance Program (EAP) is a confidential, employer-funded service that gives employees and their immediate family members access to professional counselling and psychological support, completely free for the individual.
EAP is designed to provide early, short-term support for personal, emotional, and workplace challenges before they begin affecting day-to-day life. Supporting your people isn’t just good for wellbeing, it can also lead to stronger engagement, improved productivity, and better staff retention.
At The Personnel Group, our EAP services are delivered by registered psychologists and qualified allied health professionals who combine clinical expertise with genuine care and understanding.
What Our EAP Services Offer for Employers & Employees
For Employees & Their Families
Our team provides confidential, judgement-free support for a range of personal and workplace concerns, including:
For Employers
Supporting your team’s wellbeing can have a positive impact across your organisation, including:
Sessions are available in person at our clinic locations across Melbourne, Albury, Wollongong, and South Perth, or via telehealth anywhere in Australia.
How Our EAP Services Work
Getting support is simple, quick, and completely confidential.
Self-refer
Employees can contact us directly by phone or online. No GP referral is required, and employers are not notified.
Get matched
We’ll connect you with a qualified clinician based on your needs, preferences, and location.
Choose how you connect
Access support in person at one of our clinics or through telehealth from home or work.
Access your sessions
Receive short-term, solution-focused support within your EAP entitlement.
For employers, we provide regular de-identified reporting on overall program usage. Individual employee information always remains private.
Why Choose The Personnel Group
We believe accessing mental health support should feel straightforward, supportive, and accessible. Here’s what makes our EAP different:
Qualified professionals, not generic helplines
Every session is delivered by a registered psychologist or qualified allied health clinician who genuinely cares about your team’s wellbeing.
In-person and telehealth support across Australia
With clinics in Melbourne, Albury, Wollongong, and South Perth, plus telehealth available nationwide, your team can access support in a way that suits them best.
Fast access with fewer barriers
No referrals and no long wait times. Employees can self-refer and access support quickly.
Strictly confidential
What employees share stays private. Individual information is never shared with employers.
A multidisciplinary team behind every session
Our wider allied health team includes psychology, behaviour support, occupational therapy, and speech pathology, helping ensure people receive the right support for their needs.
Flexible packages for every organisation
From small businesses to large organisations, we can tailor an EAP package to suit your team and budget.
Ready to Support Your Team?
Your people give their best every day, so make sure they have the support they need to keep doing it. If you’re an employer looking to set up an EAP, or an employee wanting to access support, our team is here to help.
Get in touch with us today, and we’ll guide you through the next steps.
Frequently Asked Questions
Right fit.
24,222
people supported
to find work
14,076
employers supported
to find the right fit
23,095
people with
disability supported
37
productive years of
helping people
50
offices across
NSW, VIC, and ACT
Want to work? Let’s get started.
Call us on 1300 874 000 or complete the Contact Us form on this page.
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