NewsWorkplace support

Mental health first aid focus remains low despite pandemic impact

Less than 15 percent of Albury businesses have staff trained in mental health first aid, a Better Place Project Border workplace survey has found.

While Albury continued to experience significant social, personal and business impacts because of border closures and COVID-19, the survey also found business sentiment had improved since October 2020.

Although more than two thirds of respondents said COVID-19 had impacted their work in the past 30 days and more than half said border closures impacted their work, more than half were positive about their business and/or job and 60 per cent were positive about the future.

Almost a third of respondents were eager to learn more about mental health first aid courses to address mental health in the workplace.

The Better Place Project is a workforce wellbeing joint initiative between disability employment service provider The Personnel Group and Border business group Albury Business Connect.

Mental health first aid-trained staff from The Personnel Group collected 120 survey responses during November and December 2020, after COVID-19 restrictions delayed the planned October Mental Health Month rollout.

A business concierge based at Albury Business Connect also interacted with 150 businesses across the Albury and Lavington business community to discuss mental health and collect data.

“While businesses ensure a range of first aid equipment and/or resources, including workers trained to provide first aid, the focus on mental health first aid and training in the workplace is still significantly less,” said Tracey Fraser, The Personnel Group chief executive officer.

“The second survey shows us that most businesses acknowledged the importance of talking about mental health in the workplace.

“It is encouraging to see more and more organisations adopting Employee Assistance Programs, this is evidence our business community acknowledges a mentally healthy workforce leads to happier workplaces and more prosperous communities.

“It also reaffirms that although Albury businesses have struggled in the past 12 months, our business community is resilient.”

To address the slow uptake of mental health first aid training Albury Business Connect is calling on the government to offset costs for small businesses providing workplace mental health first aid training and Employee Assistance Programs.

“The Better Place Project survey findings show there is a genuine need for continued workplace wellbeing support from government,” said Lisa Hastie, Albury Business Connect general manager.

“The key to economic recovery is further support, education, awareness and training in the mental health space.

In 2021 The Hon. Bronnie Taylor, Minister for Mental Health, Regional Youth and Women, provided a $25,000 grant to support the Better Place Project activities.

The grant was used to help fund the second survey and business concierge.

Key findings from the second Better Place Project wellbeing survey:

• 62% of respondents have sometimes – always been overwhelmed by their worries
• 55% of respondents said border closures had impacted their work in the past 30 days
• 68% of respondents said COVID-19 had impacted their work in the past 30 days
• 60% of respondents are positive about the future
• 86% of businesses do not have someone trained in mental health first aid

NewsWorkplace support

Getting Back Into the Workforce

A jobseeker, on a Disability Support Pension (DSP), who suffers from post traumatic stress disorder/depression and anxiety, was walking past The Personnel Group’s (TPG) office one day and she saw the sign saying “Disability Employment Service”.

She had no idea what that meant but entered and within a short period, she was registered with TPG and with the assistance of her Employment Consultant, enrolled in a Certificate IV in Business Administration.

Her Employment Consultant (EC) was aware of her previous experience in Business Administration so when a one-day-a-week position became available, the EC contacted her to ask if she was interested in being put forward.

All this time, the jobseeker thought that getting back into the work force after a traumatic period in her life, was going to be impossible, as she believed it would have to be full time and she knew she wasn’t capable of doing that given her current situation.

Within a couple of months she approached the Manager and asked if there was a chance of increasing her hours as she realized that there was only one day in the week she looked forward to, and that was her work day.

Ironically, a staff member resigned that week and the jobseeker was offered 3 days a week. The job hours were modified and she commenced a job share situation where she worked Mondays, Wednesdays and Fridays, allowing her the days in between to manage her anxiety.

The jobseeker also completed her Cert IV and Diploma in Business Administration, where she achieved such accolades as ‘Student of the Year’, ‘Most Improved Student of the Year’ and ‘Regional Winner of the Business Administration Award.’